Thought Leadership
Exploring the intersection of technical communication, content strategy, and organizational leadership through podcasts, webinars, conferences, and written publications.
Recent Publications
From Overwhelmed to Unstoppable:
How AI Agents Transformed Content Operations at Cloudflare,
LavaCon 2026
A case study of how AI agent ecosystems transform "impossible" documentation projects—turning what used to be month-long projects into days.
Rolling for Wisdom, or Why You Should Build a Doc Community
Information Energy 2026
A gaming-inspired framework for building professional communities in technical communication, with a 3-step method to transform passive contacts into a career support network.
How Content Operations Drives Consistency
Knowledgebase Ninjas
Exploring how systematic content operations create consistent user experiences and scalable documentation processes.
Content Debt: How to Identify, Reduce, and Eliminate It
Write the Docs ATX
A practical framework for identifying and managing content debt in technical documentation teams.
Invisible Drag: How Content Debt Slows You and Your Customers Down
Document360
Examination of how content debt impacts organizational efficiency and customer experience.
Redefining Your Content Strategy for a Scalable, AI-Ready Future
VistaTalks
Strategic approaches to future-proofing content strategies in the age of artificial intelligence.
Fix Your Docs or Else: How Our Biggest Customer Helped Us Improve Our Content Strategy
TCWorld Conference
Case study on customer-driven content strategy transformation and documentation improvement.
Turning Pain Points into Opportunities
TCWorld Magazine
How to identify and transform documentation pain points into opportunities for user experience improvement.
Key Speaking Topics
Content Strategy & Operations
Building scalable content operations, content debt management, and strategic documentation planning.
Team Leadership & Management
Cultivating high-performing documentation teams, mentoring technical writers, and organizational leadership.
AI & Future of Documentation
AI-ready content strategies, intelligent documentation systems, and future trends in technical communication.
User-Centered Documentation
User research in technical writing, experience design for documentation, and customer-driven content strategy.
Interested in Collaboration?
I'm always open to discussing content strategy, documentation best practices, team leadership, and emerging trends in technical communication. Let's connect!