Empathetic Documentation Leader at Cloudflare
Hi there! I'm Caley Burton. As a technical writing manager, I'm driven to cultivate high-performing documentation teams and deliver iconic documentation experiences that truly serve users. My mission is to empower every team member to feel like a trusted advisor and a supported expert, enabling them to produce invaluable documentation and achieve their professional goals.
Professional Experience
Leading documentation teams and content strategy at top technology companies, with a focus on user experience and operational excellence.
Education
Awards & Recognition
Best Unified Enterprise Developer Portal
Cloudflare Docs recognized for sophisticated simplicity, strong information architecture, and a high level of maturity and execution.
Manager Excellence Award
Awarded based on employee nominations and team performance.
Core Competencies
Leadership & Management
Team building, strategic planning, performance management, cross-functional collaboration
Documentation Strategy
Content architecture, information design, user research, metadata, data analytics, usability testing
Technical Writing
API documentation, SDK guides, technical tutorials, content lifecycle, content modeling, plain-language writing, progressive disclosure
Process & Operations
Process improvement, content operations, Lean Six Sigma, AI orchestration, design thinking, data-informed decision-making
Community Leadership
Building and fostering communities around technical documentation, knowledge sharing, and professional development.
Thought Leadership
Sharing insights on content strategy, documentation best practices, and leadership through podcasts, conferences, and publications.